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Why Jorgensen Turner?

1) LOCAL KNOWLEDGE

Bush market

Get the lowdown

We're the only estate agent to focus exclusively on the postcodes W12, W4, W6 and W14. Not only do we know their maze of streets and properties like the back of our hand. We also keep track of those trends and issues that have such huge implications for clients. Whether it's the impact of a new tube station, the subtle gentrification of a Victorian terraced street, or even a major planning application in the offing, we're on top of what's happening - or about to happen.

No substitute for ...

We also know what has happened. That's because our two founding partners, Paul Jorgensen and Richard Turner, cut their teeth in west and south west London. Finally, all those formative years conducting valuations, talking to landlords and advising on investment purchases have a clear purpose: helping you make the best informed decision you can.

From the heart

We'll be honest: our entire team loves Shepherds Bush and the surrounding area. If extolling transport links or the latest gastropub has helped with the odd sale, the real point is we take genuine delight sharing our enthusiasm with potential buyers or tenants. So often, we find the rapport we create pays dividends.

Communication is key

There's no getting away from it: buying, selling or renting out a home can be stressful, and the root of so much worry is lack of information. That's why we don't just offer unrivalled office hours - from 9am to 7pm, Monday to Friday, and until 5pm on Saturday - but we also provide a structured weekly feedback service for both sales and lettings. That way, you're fully up to speed, and the whole process is as swift as can be.

2) MARKETING

Decent exposure

Clients need to know their property is getting the exposure it deserves, and they need to know it's aimed at the right people. Judging by our results, we reckon our marketing is spot on.

Informed flair, sustained endeavour

Some of this is because we're an independent partner-led company, where the experience of each individual really does boost the creativity of our campaigns. But a lot also comes down to hard work. So every property receives a detailed floorplan, a virtual online tour using extensive colour photography, and compelling but succinct written details.

Right place, right time

We apply similar rigour to advertising. It means we constantly reassess where best to advertise online (current favourites include the portals Rightmove, FindaProperty, Propertyfinder and Primelocation), and also offline. Print magazines we use include WestSide which reaches about 47,000 west London addresses, and Move to London, delivered to some 35,000.

How else?

We also e-mail prospective clients of any properties we think they might be interested in, using our regularly refreshed database. And, of course, we display particulars in our office window which looks out onto one of W12's busiest streets.

Tweaking by numbers ...

We strive to measure the effectiveness of all our marketing. After all, the media landscape changes constantly and we want to use resources wisely. That's why we keep an eye on which property portal sends us the most visitors, for example, and monitor how people behave on our own web site. The data means we can make small quick changes to maximise accuracy and targeting.

... but remaining human

Numbers don't count for everything, of course. They cannot measure the helpfulness of our consultants who attend every viewing, or the distinctiveness of our advertising boards which so many passers-by seem to notice. For them, we have to rely on our own conviction - plus the odd bit of glowing customer feedback.

3) OUR PEOPLE

Accreditation

Our clients trust us, but why should you? Well, our membership of four professionally accredited bodies should help: The National Association of Estate Agents (NAEA), The National Approved Letting Scheme (NALS), The Office of Fair Trading (OFT), and The UK Ombudsman Scheme for Estate Agents (OEA). Together, they guarantee standards of quality and professionalism sadly lacking in some corners of our industry.

Get to know us, though, and we hope our advice, understanding and willingness to help will speak for themselves. We might know a lot about property and our catchment area. But even more importantly, we try hard to be approachable, considerate and above all helpful.

4) FEEDBACK

Elated landlords

"The service I have received from JT has been exemplary in every way. They have kept me informed of every update, have always been available to answer my questions and, most importantly, have found tenants for both my properties within days of receiving the keys. I wouldn't hesitate to recommend them to any current or prospective landlords."

"The service at Jorgensen Turner has been completely stress-free. The fact that they found tenants for me within 24 hours was truly amazing. I was also impressed to find pictures of the flat on their website on the same day they took them. I would recommend using them and no doubt I will continue to use them in the future."

"Thank heavens for Jorgensen Turner who were true to their word, professional and courteous."

Satisfied sellers

"My brother and I chose JT for our house sale after interviewing four local estate agencies. We were impressed by the professional approach, candid style, availability, reliability, helpfulness and friendliness of JT. We were not disappointed. The house sale went through exactly as planned. Should we need to do business in the area again we would certainly go back to them."

"Jorgensen Turner have been brilliant at all stages of my sale and have been tireless in working to make sure everything went as smoothly as possible. In what was ultimately a pretty stressful process, you played an absolutely key role in keeping things on track and making it happen. I honestly don’t think it would all have worked out without you. Your commitment to my sale and your untiring good humour also probably saved my sanity!"

"An excellent service. The member of staff I was dealing with was really helpful and pleasant, dealing with any problems and queries quickly and efficiently. I'd use Jorgensen Turner again should the need arise."



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